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Delivery of your order
To ensure we comply with dangerous goods transport regulations all our chemicals are packed in special UN approved containers under the limited quantities regulations. All orders are then despatched in export quality double-walled boxes to guarantee that your delivery arrives in exactly the same condition it left us in!
FREE Next Working Day Delivery on orders over £60
FREE next working day delivery is available on all orders over £60. Please note this is only available on deliveries to Zone 1 (Mainland UK and Northern Ireland).
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Online Delivery Services and Costs
| Zone | Zone Description | Services Available | Free Delivery over £60 | Cost |
| 1 | Mainland UK + Northern Ireland | Next Working Day Delivery | Yes | £4.99 |
| 2 | Isle of Wight | Next Working Day Delivery | No | £13.99 |
| 3 | Scottish Highlands, Isles of Scilly and Isle of Man | 2-3 Working Day Delivery | No | £19.99 |
| 4 | Channel Islands and Scottish Isles | 2-3 Working Day Delivery | No | £29.99 |
| 5 | Irish Republic | Please go to www.swimmingpoolchemicals.ie
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| Postal Orders − All ZonesAny orders containing no chemicals or liquids and weighing less than
1kg will be sent by first class post. | Yes | £2.99 |
Please note that the map is just a guide. An accurate delivery charge will be given in the delivery information section of the checkout process.
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To ensure you receive next working day delivery you must order before 3pm.
Please note we guarantee to dispatch all orders placed before 3pm (Mon - Fri) for next working day delivery with our courier service City Link. 95% of deliveries are then made next working day. However in the unlikely event of our courier experiencing problems with your delivery it will automatically go out for delivery on the following day.
For deliveries to the Irish Republic please visit www.swimmingpoolchemicals.ie
Return of damaged, faulty or wrongly ordered goods
In the unlikely event that your order arrives damaged, please notify us immediately so that we can arrange for your faulty goods to be collected and immediately despatch a new consignment at no additional cost to you. If you do not want the faulty goods replaced then we will collect them and issue you a full refund.
Should we inadvertently despatch the wrong goods, please notify us immediately so that we may rectify the problem at no additional cost to you. We will collect the wrongly sent goods and we will either send the correct goods or give you a full refund.
If you inadvertently order the wrong products and do not realise until delivered. Please notify us and we will arrange to collect and deliver the correct products. We will obviously need to charge carriage in this case. We will be happy to quote should this situation arise.
These terms do not affect your statutory rights as a consumer.
Refunds and Cancellation
You have the right to cancel your order up to 7 working days days after receipt with out giving a reason. We will either make collection arrangements or you can return unused goods to us for a refund. Should we need to arrange for collection, a charge will need to be made to recover our carriage costs. Collection charges only apply to unwanted goods, faulty goods will always be collected at no charge.
We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute. Our brief contact details are at the foot of every page on the site our full details are on the contact page.
These terms do not affect your statutory rights as a consumer. |
Pool Chemicals 
