Delivery of your order

All deliveries of chemicals from Swimming Pool Chemicals use special UN approved and classified packaging. These boxes are much stronger than ordinary boxes and ensure that your goods will arrive safely and in good condition.
Delivery is £6.99 on orders placed on line .
Delivery charges are currently for delivery to mainland UK addresses only. From 8th May 2006 we will also be delivering to Northern Ireland and Eire . We do not deliver to The Isle of Man.

Delivery Time

Order Received Order Despatched Order Delivered Monday before 15.00 Monday Tuesday before 18.00 Monday after 15.00 Tuesday Wednesday before 18.00 Tuesday before 15.00 Tuesday Wednesday before 18.00 Tuesday after 15.00 Wednesday Thursday before 18.00 Wednesday before 15.00 Wednesday Thursday before 18.00 Wednesday after 15.00 Thursday Friday before 18.00 Thursday before 15.00 Thursday Friday before 18.00 Thursday after 15.00 Friday Monday before 18.00 Friday before 15.00 Friday Monday before 18.00 Friday after 15.00 Monday Tuesday before 18.00 Saturday Monday Tuesday before 18.00 Sunday Monday Tuesday before 18.00

Return of damaged, faulty or wrongly ordered goods

In the unlikely event that your order arrives damaged, please notify us immediately so that we can arrange for your faulty goods to be collected and immediately despatch a new consignment at no additional cost to you. If you do not want the faulty goods replaced then we will collect them and issue you a full refund.

Should we inadvertently despatch the wrong goods, please notify us immediately so that we may rectify the problem at no additional cost to you. We will collect the wrongly sent goods and we will either send the correct goods or give you a full refund.

If you inadvertently order the wrong products and do not realise until delivered. Please notify us and we will arrange to collect and deliver the correct products. We will obviously need to charge carriage in this case. We will be happy to quote should this situation arise.

These terms do not affect your statutory rights as a consumer.

Refunds and Cancellation

You have the right to cancel your order up to 7 working days days after receipt with out giving a reason. We will either make collection arrangements or you can return unused goods to us for a refund. Should we need to arrange for collection, a charge will need to be made to recover our carriage costs. Collection charges only apply to unwanted goods, faulty goods will always be collected at no charge.

We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute. Our brief contact details are at the foot of every page on the site our full details are on the contact page.

These terms do not affect your statutory rights as a consumer.